Return Policy

We truly stand behind our product and your satisfaction is very important to us! But if you need to return your product, we’re happy to help. If you are unable to use the wand up to 30 days after purchase, please return Flyte and you will receive a full refund. We also offer a money back performance guarantee. After using Flyte as recommended, if Flyte does not work for you we will refund your total purchase if returned within 4 months. Please note that while most women see results more quickly, it may take up to 12 weeks to see results.

We also offer replacement devices if you experience an issue and troubleshooting is unsuccessful, a manufacturer defect, or if the product was damaged in shipping. We offer a 1-year product warranty on devices that have been properly used and maintained. Please contact us and we can help with troubleshooting and determine if a replacement is necessary.

Take these easy steps:


1. Contact Customer Care by email or phone

[email protected]

1-866-735-8482 (press 1 when prompted)


2. We will send you a pre-paid return label to your email address, please print it, and send back your product.

  • Return: After we receive your product, we will issue your refund. Please allow up to 7 business days for the amount to be reflected into the account of your original method of payment.
  • Replacement: We will send you a replacement along with tracking information, so you know when to expect your new device.

We're here to help

Please call, email, or send us a message through the form. We'd love to answer any questions or concerns you might have.

1-866-735-8482 (press 1 when prompted)

8:00 AM - 5:00 PM CT

Questions or concerns?

Contact us here and we'll get back to you as soon as possible.

Contact Us