Return Policy

Performance Guarantee:  Our goal is the same as yours – to improve your quality of life! If you are not seeing results after using Flyte daily for 6 weeks (or at any time before that) please contact our free Ask A PT service to answer questions and discuss options to help achieve your goals.  We want you to have the benefit of all tips and potential options to enhance your outcomes so please use our free service to speak with our pelvic floor physical therapists as our Performance Guarantee return is only available to customers who have engaged with our Ask A PT service in the first 6 weeks of treatment.  If you are not fully satisfied after 12 weeks of therapy and after discussing your experience with our Ask A PT service physical therapist, please contact Flyte Customer Care to initiate a return and a full refund to your original method of payment. Performance Guarantee refunds must be initiated within three months of purchase. We will cover shipping costs.

Product Guarantee:  Flyte comes with a 1-year product warranty that covers malfunctions and manufacturer defects. If you have any concerns regarding product defects, please contact Flyte Customer Care for troubleshooting. For warranty claims, we will cover the cost of return shipping and you will receive a replacement product.

Return of Unopened Product: Given the personal nature of our product we are unable to accept returns once the plastic on the box has been opened, except under the two special circumstances described above. To initiate an Unopened Product return, please contact Flyte Customer Care within 30 days of purchase for a prepaid return shipping label. You are responsible for properly packaging and shipping the product using the return label. We must receive the return within 15 days of issuance of the shipping label, unopened and undamaged, with the original plastic on the box intact. There is a $50 restocking fee for Unopened Product returns.

Once we receive the return we will issue a refund, less the restocking fee, to your original method of payment. Flyte is not responsible for returns that are lost or damaged in transit.

 

Contact Flyte Customer Care by email or phone

[email protected]

1-866-735-8482 (press 1 when prompted)

Schedule free Ask A PT conversation

Scheduling Link

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1-866-735-8482 (press 1 when prompted)

8:00 AM - 5:00 PM CT

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